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Jigso Handbook

Welcome to the Jigso internal handbook.

This documentation is the shared source of truth for how we work, how we build, and how we make decisions.

Purpose

This handbook helps every team member understand:

  • what Jigso is building
  • why the company exists
  • how teams collaborate
  • how decisions are documented
  • where to find operational and product knowledge

Core principles

  • GitHub is the source of truth for durable documentation
  • Linear is the execution layer for initiatives and tasks
  • Eraser is the visual layer for architecture and workflow diagrams
  • Documentation must be useful, concise, and maintainable
  • Knowledge should be structured so both humans and AI can use it efficiently

What you should read first

If you are new to the company, start with:

  1. Company overview
  2. Product overview
  3. Team page for your function
  4. Main workflows
  5. Glossary

Documentation rules

This handbook is intended to document:

  • durable knowledge
  • repeatable workflows
  • shared decisions
  • role expectations
  • company-level understanding

This handbook is not intended to become a dumping ground for temporary notes.

Source of truth model

  • GitHub stores the documentation source
  • The published documentation site is the reading surface
  • Linear tracks execution work
  • Conversations in chat are not durable knowledge unless converted into documentation